Refund policy

At NapMates, we are committed to providing high-quality products and excellent customer service. We want you to be fully satisfied with your purchase, which is why we offer a 30 Day Money-Back Guarantee. If for any reason you are not happy with your order, please contact us at support@napmates.com.

CANCELLATION POLICY
Any changes or cancellations must be made within 1 hour of placing your order. After this timeframe, we may not be able to accommodate your request as your order will already be in processing. If you cancel within 1 hour, we will process your refund within 10 business days.

RETURNS AND REFUNDS
We first offer a replacement or store credit where appropriate. If you prefer a refund instead, we will honour that request in accordance with applicable consumer protection laws.
We offer a 30 Day Money-Back Guarantee. You may return your order within 30 days of delivery for a refund, even if the item shows minor signs of use. Excessive wear, misuse, or damage may affect eligibility for a refund.
Minor use means light handling consistent with trying the product. Damage, heavy wear, or pet chewing is not considered minor use.
In some cases, we may offer store credit or a partial refund without requiring the item to be returned. Our support team will confirm this option with you if applicable.
All approved returns must be shipped back to our international warehouse. Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
Customers are also responsible for any return shipping costs, customs duties, taxes, or additional fees associated with returning the item, unless otherwise required by applicable law.
Returns sent to any other address will not be accepted.
To initiate a return, email support@napmates.com within 30 days of delivery and include your order number and reason for return. All returns must be pre-approved by our team. Please ensure your order number and shipping name are included inside the return package.
Once your return is received, please allow up to 10 business days for inspection. Refunds may take additional time to appear depending on your financial institution. All refunds are issued in the same currency as the original purchase. Customers are responsible for any fees related to foreign currency transactions or exchange rates.

PRODUCT CONCERNS
If your item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery at support@napmates.com with clear photos.
If approved, we will provide a replacement at no cost to you. If a replacement is not available, a refund will be issued.
This policy is provided in addition to any rights you may have under applicable consumer protection laws.

DAMAGED ITEMS
We carefully package all orders to prevent damage during shipping. Damaged packaging such as dented boxes with intact products does not qualify as product damage.
If your product arrives defective or broken, please notify us within 48 hours of delivery at support@napmates.com with clear photos of the damage. If approved, we will provide a replacement at no cost to you. If a replacement is not available, a refund will be issued.

SHIPPING AND DELIVERY
NapMates is not responsible for shipping delays caused by couriers, customs processing, or other factors outside our control.
Once your package has been handed over to the carrier, responsibility for the shipment transfers to the customer to the extent permitted by applicable law. If your package is lost or delayed, please contact the courier directly. We will assist where reasonably possible.

FRAUD PREVENTION
We take fraud prevention seriously. All transactions are screened for suspicious activity. If we suspect fraudulent behavior, we may cancel your order and notify you immediately.

POLICY CHANGES
NapMates reserves the right to update or modify this Refund Policy at any time. Customers are encouraged to review this page before making a purchase. Continued use of our Services constitutes acceptance of the most recent version. Any changes to this policy apply to future purchases only.

CONTACT INFORMATION
Company Name: Strixe LLC
Address: 2106 House Avenue, Suite 471, Cheyenne, Wyoming, 82001
Email: support@napmates.com
Phone Number: +1 307-430-1643