We ship to the United States, United Kingdom, Canada, Australia, New Zealand and more. Standard Shipping is free over $59 and Priority Insured Shipping is free over $79.

After 1-3 business days processing, shipping takes 7-14 business days. This is an estimate and may vary depending on your location and customs processing.

Depending on your country, customs duties or import taxes may apply on arrival. These charges are set by your local government and are not controlled or collected by NapMates. We recommend checking your country's import thresholds before ordering.

We offer a 30-Day Money-Back Guarantee. If you're not satisfied for any reason, contact us within 30 days of delivery at support@napmates.com to arrange your return for a full refund.

Cancellations must be requested within 1 hour of placing your order as orders move into processing quickly. Contact support@napmates.com immediately if you need to cancel. After this window we cannot guarantee we can accommodate the request.

Contact us at support@napmates.com within 48 hours of delivery with clear photos of the damage. If approved we will send a replacement at no cost. If a replacement is not available a refund will be issued.

Email us at support@vitalipup.com and our team will get back to you as quickly as possible. We are here to help with any question, concern or order issue.

If you notice an address error, contact us at support@napmates.com as soon as possible. If your order hasn't shipped yet, we can update it for you. Once an order is in transit, we're unable to change the delivery address. If a package is returned to us due to an incorrect address, we'll reach out to arrange reshipment, additional shipping costs may apply.